Frequently Asked Questions

What size photographs / certificates do your frames hold/accommodate?

Our standard frames are designed to hold either an A4 certificate or photographs 10 x 8 or 12 x 10 unless otherwise stated.

Can you supply frames for any university?

We can supply official logo’s & crests for most institutes / universities, if we cannot supply the official artwork you may ask for special foiling where we can print any text you require along the bottom of the mount, You will be notified before we proceed if an extra cost will be incurred.

Do you provide a bespoke framing service?

Yes, please phone for further details & prices.

Can I order my frame in advance to be picked up on my graduation day?

Yes, when filling out our order form please include the date/time of your ceremony & order at least 14 days in advance.

What is Arraglass?

The trade name for premium quality plastic glass with UV filtering properties & standard anti glare options.

My mount is too big for my picture, what shall I do?

If you ordered a photo frame for your photograph, it will have been supplied with a standard mount & a ivory inner mount to fit a 10” x 8” individual upright portrait. Please contact us if this is not the case.

We have received our order but the acrylic appears to be discoloured or scratched.

Make sure you have taken the protective film off both sides of the glass The acrylic we use is 2mm Arraglas, It comes with a heavy protective plastic cover on both sides of the glazing, Sometimes Yellow, sometimes Blue but mostly clear. This is almost always due to the protective film still being present on the glass – please remove it from BOTH sides.

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